Frequently Asked Questions

COVID-19

The Promontory does not require our guests or staff to wear masks at this time. The Promontory staff are vaccinated and all surfaces are disinfected regularly. Some artists and promoters request proof of vaccination and/or masks for certain events.

TICKETING

Advance tickets can be purchased through www.promontorychicago.com or at our box office any night we have an event starting at door time.

Tickets will be available to purchase at the door as long as the event has not already sold out.

Our box office is open any night we have an event starting at time of doors. We accept CASH, VISA, Master Card, American Express, and Discover.

All sales are final. No refunds unless a show is cancelled, in which case ticket buyers will be informed ASAP.

The box office and bars accept CASH, VISA, Master Card, American Express and Discover. The Promontory does have an ATM on premises.

Yes, our ticket scanners can scan your ticket barcode from your smart phone. Please present the original ticket file, screenshots of tickets are usually difficult to scan.

Please contact us to change the name on your order at info@promontorychicago.com

Tickets are non-transferable.

Many seated shows allow you to choose your seats, but some have general admission seating, please see the show’s ticketing page for details. For many seated concerts we have three sections: Cabaret tables are in the front, though sometimes this seating is general admission, usually guests can choose their seats from the chart on our ticketing page. Tables seat four, but are close enough that large parties can buy adjacent tables (or single seats at adjacent tables) and still be able to enjoy each other’s company. If all four seats are not purchased, concert goers may be sharing their table. Cocktail service is generally available at tables.
Row seats are behind the cabaret table sections, they do not have cocktail service (guests can visit the bar). Often these are assigned, though sometimes these rows of seats are general admission, please see the ticket description for the event of interest. The Standing Lounge behind the reserved seats offers an excellent view of the performance and does have some limited seating, but seating is not guaranteed and seated guests may have views of the performance obstructed by standing guests.

The purchase of a couch or table section reserves the section for the night and includes admission for the number of guests specified (i.e., COUCH SECTION FOR SIX includes admission for up to six guests). The guests do not need to arrive together but each guest must know the name of the purchaser. If more than the number of assigned guests arrives for the section the additional guests will not be admitted. BOTTLES ARE NOT INCLUDED with your reservation unless specifically noted. The price of the section does not go towards bottle purchases and there is frequently a bottle minimum for each section, please see the event ticket description for details.

ACCOMMODATIONS/ACCESSIBILITY

Yes, but each event has a different number of seats.

Yes, our door staff will be able to help you with getting a seat if needed regardless of ticket type.

Our venue is ADA compliant, and the venue is handicapped accessible and we are happy to accommodate you. Our door staff will be able to help with elevator use if necessary and help you find the best spot based on your ticket.

GETTING TO THE PROMONTORY

The Promontory is located at 5311 S. Lake Park Avenue West, one block East of Lake Park and and a half block South of 53rd Street. We are in the same structure as the AKIRA store.

The #2, #6, #14 and #28 all have bus stops near the Promontory. For late night public transit the #55 bus has 24 hour service to the Red Line. For daytime events the Metra also has a nearby stop.

There is metered and some free street parking around the Promontory. There is a parking lot behind our building that offers metered parking for approximately $4 an hour, depending on length of stay. The lot is not owned by the Promontory, so we can not validate or offer free or discounted parking. Promontory has no control over special event parking rates.

FOOD & BEVERAGE

The Promontory restaurant is closed. We don’t have any further information about future plans for the space.

The Promontory has chips and bar snacks. If your tickets are for a table the Promontory does allow outside food, but we are unable to accommodate standing guests who want to bring in food.

The Promontory drink menu can be viewed here www.promontorychicago.com/venue-menu. The bottle menu is available for guests seated at a table or couch section, but if you do not have a table and desire bottles for your party please inquire at the box office and a manager will see if you can be accommodated.

ENTRY

Many of our early evening concerts are all ages, and some are 17+. All of our late night parties and day parties are 21+. Please see the listing for the event of interest for age restrictions.

An ID is required if you plan on drinking alcohol. In compliance with Illinois state laws anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. Anyone in violation of these laws will be immediately ejected from the venue.

The Promontory has a coat check during winter months for select events.

SPECIAL EVENTS

Many of our weekend parties feature reserved bottle sections that accommodate up to six guests, and multiple sections can be purchased for larger parties. For section availability and information please visit the event on the date of interest at promontorychicago.com, or write to vip@promontorychicago.com, or visit https://www.promontorychicago.com/vip